B M Mittal: Change Management

Chief General Manager, Punjab National Bank

Mr B M Mittal, Chief General Manager, Punjab National Bank receiving the Skoch Challenger Award for Change Management conferred on Punjab National Bank from Mr Mani Shankar Aiyer, Honorable Minister of Panchayati Raj

One of the most significant image and process makeovers in the Public Sector has been in Punjab National Bank. PNB is making strides in removing all back office work from the branch, do centralised marketing so as to relieve branch managers of extra work and get them to focus on customer care and acquisition. It is also foraying into a totally new concept of Bhagidari ATMs – that will result in substantial savings while multiplying the number of transactions at a low cost. innovative use and earthquake engineering.

Back to top button